Introduction

The Tokyo Metropolitan Government (TMG) aims to create an inclusive society where everyone can make the most of their individuality and exert their abilities. Starting November 15, 2025, the TOKYO 2025 DEAFLYMPICS will bring together deaf athletes from around the world. This event symbolizes Tokyo's commitment to diversity and inclusivity. Beyond sports, Tokyo promotes values that respect diversity. Through environmental improvements and the implementation of cutting-edge technologies, Tokyo is working to create an environment where everyone can live comfortably. As part of these efforts, Tokyo is focusing on utilizing digital technologies to eliminate barriers to information access.

Challenges

To better understand the challenges individuals with disabilities face when going out, the TMG conducted consultations to hear directly from them. During these discussions, participants highlighted that “visual impairment” encompasses a wide range of conditions, each requiring different types of support. Those with hearing impairments shared the difficulty of having to repeatedly explain their condition, as it often goes unnoticed by staff.

Initiatives

These conversations revealed a significant “information barrier” between those who need support and those who provide it. For example, those in support roles, such as store and facility staff, expressed uncertainty about how best to assist people with disabilities. To address this, the TMG is promoting the following initiatives:

1. Utilizing Smartphone Applications

1) Communication Support App

This app enables users to communicate with facility staff―such as  station staff or store clerks via video, voice, or text. Users can pre-register their support needs and notify facilities in advance of their visit. A searchable map of participating locations is also available.

Use Cases:

• Notifying staff of support needs in advance to avoid repeated explanations.
• Calling staff upon arrival at a facility.
• Using chat to convey support requirements when verbal communication is difficult.
  
  
  The user contacts facility staff through the application, and the staff provide real-time guidance via the app’s video call feature.

2) Remote Assistance for the Visually Impaired

This app connects users with remote operators who describe visual information captured through the smartphone camera. It supports daily activities such as:

• Checking food expiration dates or grooming before going out.
• Identifying entrances, signs, or vending machines.
• Navigating crosswalks and confirming signal status.

The user follows the guidance provided through the application, while the operator supports them by monitoring the live video feed and location data from the smartphone on a neck strap. 

2. Smartphone Support Program

The TMG offers a smartphone support program for individuals with visual and hearing disabilities. Through hands-on, classroom-style sessions, participants learn basic operations and how to use apps suited to their specific needs. The program includes original instructional materials, one-on-one assistance from support staff, and teaching materials  for caregivers to help them better support participants.

The TMG will continue to leverage digital services to support the daily lives of individuals with disabilities and those requiring special consideration. Through these efforts, the TMG aims to create a city where everyone can live safely and comfortably.