Site Policy
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Please use this website only if you agree to the following policies and conditions. The terms of use of this website are subject to change without prior notice. Please ensure that you keep up to date with the latest information.
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This website collects its users’ information to the extent necessary for the smooth operation of the services provided (provision of information through the website, accepting feedback, etc.).
The collection, use, and management of personal information will be handled appropriately as follows in accordance with the “Act on the Protection of Personal Information” (Act No. 57 of 2003) and “Tokyo Metropolitan Government Guidelines on Handling of Personal Information” (2005), and we will strive to make it a website that users may use with a sense of security.
Personal Information
Personal information refers to the information that may identify specific individuals and that the Tokyo Metropolitan Government (TMG) receives via the use of this website, such as addresses, names, phone numbers, and email addresses.
Scope
This policy applies only to this website and does not apply to other websites linked to this website. The handling of information at linked sites is the responsibility of their respective organization.
Collection of Personal Information
As a general rule, the TMG collects via this website personal information voluntarily provided (registered) by users. The purpose of collecting personal information will be explicitly stated.
The TMG limits the collection of personal information to the extent necessary to achieve the purposes explicitly stated to users and processes personal information based on the consent provided by each user. The TMG only keeps personal information for the time necessary to fulfil the purpose of collection.
Restrictions on the Use of Personal Information
Personal information provided (registered) by users will be used only for the purposes explicitly stated in advance. The relevant implementing bodies* will never use this personal information outside the purposes of the collection within its organization, nor will this personal information be provided to any parties other than the implementing bodies, unless otherwise specified by laws or regulations.
However, statistically processed data on user attributes, etc. may be publicly published, provided that this data does not contain personal information.
*“Implementing body” refers to those that handle the relevant personal information, namely the governor of Tokyo, administrative commissions, the directors of public enterprises, the fire chief, and the directors of administrative bodies stipulated by Tokyo Metropolitan Government regulations.
Disclosure to Third Parties
This website will not disclose personal information to any third party, other than when permitted by related laws and regulations and when (i) there is prior consent from the user, or (ii) when the fulfillment of the purposes stated in this Privacy Policy necessitates entrusting the handling of personal information to the extent necessary to a third party (including cases in which we entrust a web hosting provider in Japan or abroad to store and manage data containing personal information).
Disclosure of Personal Information
In the event that a user requests, under the provisions of the Act on the Protection of Personal Information and other related laws and regulations, this website to disclose personal information, we will do so upon verifying that the request was made by the user in question. (We will inform the user accordingly if the requested personal information does not exist.) However, this does not apply in cases where this website is not obligated to disclose the information under the provisions of the Act on the Protection of Personal Information and other related laws and regulations.
Amendment and Suspension of Use of Personal Information
In the event that a user requests, under the provisions of the Act on the Protection of Personal Information and other laws and regulations, this website to amend their personal information on the grounds that the information is not factually accurate, or if the user requests this website to suspend the use of their personal information on the grounds that the information is being used beyond the scope of the purpose of use indicated in advance or that the information has been collected through unlawful means, we will carry out the necessary investigation upon verifying that the request was made by the user in question and amend or suspend the use of the personal information based on the findings of our investigation, and notify the user of such actions accordingly.
In the event that a user requests this website to delete their personal information, we will delete the personal information upon verifying that the request was made by the user in question only in cases where this website has deemed it necessary to comply with the user's request, and we will notify the user of such actions accordingly.
However, the provisions of the above shall not apply in cases where this website is not obligated to amend, suspend the use of, or delete personal information as described above under the Act on the Protection of Personal Information or other laws and regulations.
Management of Personal Information
The TMG shall appoint officers in charge of personal information as follows:
- Each bureau, etc. shall have a personal information protection officer served by the head of the bureau, etc.
- Each division (and other equivalent units, “division, etc.”) shall have a personal information protection officer served by the head of the division, etc.
- Each section (and other equivalent units, “section, etc.”) shall have a personal information management officer served by the head of the section, etc.
- Notwithstanding provisions 2 or 3, if a division head or a section head in charge of handling personal information is separately appointed, the person may serve as the personal information protection officer or personal information management officer of the division, etc.
The website administrator will strictly manage all collected personal information and take proper measures to prevent any leakage, misappropriation, falsification, etc.
The management of this website may be outsourced to an external party. This contractor will also take proper measures in an identical manner to that described above.Non-personally Identifiable Information of Users
This website automatically collects information on Internet domain names, IP addresses, and the user environment in which the website is viewed (hereinafter “user information”). This website limits the collection of user information to the extent necessary to improve the usability of this website, and this information will only be used for that purpose. However, statistically processed access data and user viewing environment data for this website may be publicly published.
Use of Google Analytics
This website conducts measurements using Google Analytics that Google Inc. provides as an access analysis tool with the aim of improving the usability, user experience, and content of the website.
Google Analytics collects the website usage data (access status, traffic, viewing environment, routing, etc.) using cookies issued from this website. excluding the information that identifies individuals. The use of cookies is based on the terms of use of the Google privacy policy.
The collected data is used for analyzing the usage status of this website, preparing the report by the site operator and offering other services. The website may post statistic information such as the total number of accesses.
Visit the website of Google Analytics for details of the Google Analytics terms of use and Google privacy policy.
Social Media
In some social media, if you view a website with a social media button, your user ID, the website you have accessed, and other information may be automatically sent to social media from the website without clicking on the button.
For details, please refer to the following links.
- Personal Information Protection Commission (Japanese only. Use your browser’s function for translation）
- Meta Platforms, Inc. (Instagram, Facebook)
- X Corp. (X, formerly known as Twitter)
YouTube video embedding
If you view a website with YouTube video contents embedded, the website’s browser may automatically send the URL of the page you have accessed, your IP address, etc. to Google.
For details, please refer to the following link.
LoGo Form
The Tokyo Metropolitan Government collects certain information from users through the input form page (hereinafter "the Input Form") built using the "LoGo Form" provided by Trustbank Inc. The Input Form has the function to input and send user information to the Tokyo Metropolitan Government. This data collection is performed within the necessary scope to facilitate the proper functioning of the services, such as processing applications, receiving feedback, and handling inquiries.
The Input Form automatically gathers specific data, including but not limited to the IP address of the device used at the time of form submission and details related to the browsing environment.
For more detail, please refer to the following link.
https://logoform.jp/policy/tmgform/106 (Japanese only. Use your browser’s function for translation）
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Use of Cookies & Similar Technologies
This website collects certain information by using cookies and other similar technologies to improve the usability and content of the website.
The Cookie Policy explains how they are used.Cookies & Similar Technologies
A cookie is data that is sent from a website as a tag to identify the relevant device when the user has accessed a website using a device and that is stored in the device. By using cookies, we can get information on the number of accesses to the website through the device used and other websites the user visited in the past.
The functions of cookies and other similar technologies can be disabled by modifying settings on the user’s browser. For details, please refer to the “How to Delete or Invalidate Cookies and Similar Technologies.”
Purpose of Use of Cookies & Similar Technologies
This website may collect, analyze and use information related to the use by users to improve the usability, user experience, and content of the website, using cookies and other similar technologies. To this end, this website mainly uses the following tools.
Google Analytics provided by Google Inc.
- Google Analytics terms of use
- Google privacy policy
- Google Analytics analyzes the usage status of the website by users (access status, traffic, routing etc.) using cookies issued from this corporation.
- The TMG receives the analysis result from Google Inc. and recognizes the usage status of your device. For details, please refer to the following websites.
How Google uses information from sites or apps that use our services – Privacy & Terms – Google - Information on Google Analytics can be obtained from the following website as well.
- https://support.google.com/analytics/answer/6004245
Use for Advertisements
This website may distribute notifications (advertisements) to the viewers who have visited the website in the past when they access specific pages. We use an advertising service (display advertising/remarketing/retargeting functions) from advertisement distributors including Google. For those distributions, we use cookies to obtain information on the history of visits to this website.
If you do not want these kinds of notifications (advertisements), please delete or invalidate the cookie that has been stored in the device through the “how to invalidate cookies and similar technologies” instructions described below. If you change the browser or delete the cookie or change to a new device, you may need to adjust the setting again.
How to Delete or Invalidate Cookies and Similar Technologies
1. How to delete all cookies
The cookies saved in the user’s device are kept stored there unless the user intentionally deletes them or until they expire.
Most browsers in widespread use activate cookies by default, but it is possible for the user to delete cookies on their browser.
Please refer to the following links on how to delete cookies in each browser.2. How to disable/enable cookies
The following cookies can be disabled/enabled with the following button.
- Google Analytics: Customer’s website usage status analysis tool
3. How to disable cookies for advertisement distribution
Regarding the cookie for advertisement distribution, you can invalidate the function through an opt-out by clicking the following sites.
In order to change the browser or delete a cookie, you need to go through the procedure of opt-out again.4. How to decline tracking of Google Analytics
You can decline tracking of Google Analytics by using the Google Analytics opt-out add-on.
The Google Analytics opt-out add-on is a function for the user of the website to disable the use of data by JavaScript. To use the function, download the add-on and install it in your browser.- Google Analytics opt-out add-on
5. Others
Contact the following to opt-out of other cookies.
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Recommended Environment
The following browsers are recommended for the safest and most pleasant experience using this website:
- Google Chrome, latest version
- Mozilla Firefox, latest version
- Safari latest, version
- Microsoft Edge, latest version
Technologies Used
1.Cookies
This website utilizes cookies for the purpose of achieving a more convenient viewing experience and obtaining information to continuously improve this website.
A cookie is data sent to a user’s browser from the server that handles administration of this website. The cookie sent is saved in the user’s device (computer or mobile device, etc.).
However, any personally identifiable information such as the user’s name, address, telephone number, etc. are absolutely not included in this cookie. Additionally, these cookies have no direct negative effect on the user’s device.
This website uses cookies provided by a third-party contractor to assess the access status of the website. It is possible for the user to decline cookies with appropriate browser settings. Disabling cookies in this way will not hinder the use of this website in any major way. Refer to your browser manufacturer for information on these browser settings.
2.Plug-ins
Adobe Reader (Acrobat Reader 9.0 or later) is required to view and print PDF files. Quick Time or Microsoft Windows Media Player is required to view video files. On some pages, the latest versions of the above software will be required.
3.JavaScript
Portions of this website use JavaScript to achieve a more comfortable user experience Note that there may be cases where pages are not properly displayed or operable unless JavaScript is enabled (activated) in the browser being used.
4.SSL (TLS)
In order to improve the security level of this website, TLS encrypted communication is used in some services. To use these services, your web browser must support TLS1.2 encryption. By using a web browser that supports these security functions, personal information the user inputs, sends, and receives, such as names, addresses and telephone numbers, etc. are automatically encrypted. In the unlikely event that the transmitted data is intercepted by a third party, there is no need to worry about the contents being stolen. Depending on the settings of your firewall, etc., some pages may not be available.
5.PDF
An Adobe Reader from Adobe Systems Incorporated is required to view PDF files.
Download the latest version of Adobe Reader if it is not installed on your system or the contents of this website will not be displayed properly.6.FLASH
The Adobe Flash Player from Adobe Systems Incorporated is required to view contents that use FLASH. Download the latest version of the Adobe Flash Player if it is not installed on your system or the contents of this website are displayed incorrectly.
7.Excel, Word
This website provides some of the attached files in Microsoft's Excel and Word formats. To view the target attachment, Microsoft’s Excel and Word are required.
8.X (formerly known as Twitter)
Refer to the X (formerly known as Twitter) website for an explanation of its terms of use.
9.Instagram
Refer to the Instagram website for an explanation of its terms of use.
10.Facebook
Refer to the Facebook website for an explanation of its terms of use.
11.LinkedIn
Refer to the LinkedIn website for an explanation of its terms of use.
12.YouTube
Refer to the YouTube website for an explanation of its terms of use.
13.LoGo Form
Refer to the LoGo Form website for an explanation of its terms of use.
Information Security Policy
This website will protect its information assets from threats, for the purpose of continuing TMG’s projects, preserving the trust of its users, and fulfilling its social mission as an administrative organ.
- In order to maintain the safety and accuracy of this website’s information assets, appropriate safety measures will be taken to prevent unauthorized data access, and the destruction, alteration, loss, or leakage of data.
- The information assets on this website are handled in accordance with the TMG’s basic policy on cybersecurity, laws/regulations, and other standards.
- Should the processing of information assets be outsourced to an external party, this processing work will take place under the appropriate supervision of the TMG.
- Mechanisms will be established for continued improvements for the maintenance and enhancement of information security.
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Disclaimers
Although every effort has been made to ensure the accuracy of the information posted on this website, the TMG does not guarantee its completeness and accuracy. The posted information may be changed without prior notification. We are not responsible for any direct or indirect damages caused by the use of the information on this website.
The TMG bond investor relations page on this website is solely for providing investors with information about the TMG and is not intended to be an offer to sell or a solicitation of an offer to buy any TMG bonds.
Prohibitions
We prohibit the following acts associated with the use of this website.
- Any act that hinders or creates obstructions to the operation of this website
- Any act that causes or may cause trouble, disadvantage or harm to the privacy of other users, third parties or the TMG
- Any act that violates or may violate public order or morality
- Any act that violates laws/regulations, or ordinances
- Any other act deemed inappropriate by the TMG
Governing Law and Court of Jurisdiction
All use of this website and the interpretation and application of the Terms of Use described here shall adhere to the laws of Japan unless otherwise specified. All disputes arising in connection with the use of this website shall be subject in the first instance to the exclusive jurisdiction of the Tokyo District Court.
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1. Tokyo Metropolitan Government X Account Structure and Management
- The Tokyo Metropolitan Government X accounts (“TMG accounts”) comprises the following 18 accounts.
- Tokyo Metropolitan Government (TMG)
- TMG Disaster Prevention Information
- TMG Life & Housing
- TMG Health & Medical Care
- TMG Elderly & Welfare Services
- TMG Children & Education
- TMG Sports
- TMG Culture & Arts
- TMG Environment & Nature
- TMG Tourism
- TMG Industry & Employment
- TMG Digital & Cutting-Edge Technology
- TMG Infrastructure & Urban Development
- TMG Waterworks & Sewerage
- TMG Toei Transportation
- TMG Administration and Finance
- TMG Islands
- Tokyo Gov (account for sharing information in English to global audiences)
- TMG accounts are operated by the Strategic Public Relations Division, Office of the Governor for Policy Planning (“the Division”) and each TMG department shall post on the respective accounts according to the content of the submission. Please refer to the “X Account Summary” provided in the attached document for a summary of each account.
- Additionally, there are accounts for organizations such as the Metropolitan Police Department, Tokyo Fire Department, Metropolitan Schools, and policy collaborative organizations. Individual account policies have been established for each account.
2. TMG Accounts’ Operational Policy
- Various TMG departments and contractors will post information related to metropolitan policies on TMG accounts. Relevant information deemed important to widely spread to Tokyo residents will also be reposted or quoted, as necessary.
- TMG is not involved with the posts by other accounts that TMG accounts repost or quote.
- TMG accounts will follow national government, local government, or highly public institution accounts as needed.
- Following (or unfollowing) an account does not signify any stance towards the account by TMG.
- TMG accounts will not respond to replies to posts or direct messages, except for those deemed necessary for project management.
3. Important Notices
Replies may be hidden or accounts may be blocked without prior notice if replies or direct messages made to TMG accounts contain any of the following content.
TMG may report to X Corp. as needed.- Content that violates or is likely to violate laws and regulations
- Content that defames specific individuals, organizations, etc.
- Content made for political or religious purposes
- Content that infringe on copyrights, trademark rights, portrait rights, and other intellectual property rights owned by the TMG or a third party
- Content made for advertisement, promotion, solicitation, commercial and other profit-making activities
- Content that discriminates or encourages discrimination by race, ideologies, or beliefs
- Content that is against public order and morals
- Content that is false or factually inaccurate
- Content that infringes on one’s privacy by posting an individual’s personal information without their consent
- Content that uses, spreads, or is likely to use or spread harmful computer programs
- Content made to link to websites containing the above (1) to (10)
- Other content the Division deems inappropriate.
4. Disclaimers
- TMG assumes no responsibility whatsoever for damages suffered by users or third parties when using or relying on information posted on X.
- TMG assumes no responsibility whatsoever for damages suffered by users or third parties resulting from disputes between users or between users and third parties.
- We assume no responsibility whatsoever for any damages arising from matters related to TMG accounts.
5. Changes to the Account Policy
- This account policy is subject to change without notice.
Attached Document: X (formerly Twitter) Account Summary Account Name Account Overview (Main Content) 1 Tokyo Metropolitan Government (TMG) TMG press releases, information on conferences and events, sharing the charms of Tokyo, etc. 2 TMG Disaster Prevention Information Information on disasters in Tokyo including earthquakes, storms, and flood damage, disaster prevention measures, civil protection, river flood control efforts, etc. 3 TMG Life & Housing Information on Tokyo resident activities, promotion of gender equality, marriage support, consumer affairs, public safety and security measures, human rights awareness, comprehensive policies related to housing and residential environment development, public housing, and support for areas and victims of the Great East Japan earthquake, etc. 4 TMG Health & Medical Care Information on health and safety (health promotion, food and drug safety, etc.), environmental hygiene (allergen information, etc.), and healthcare (medical information, disease prevention, etc.) in Tokyo 5 TMG Elderly & Welfare Services Information on policies for the elderly, policies for people with disabilities, life welfare, and community welfare development in Tokyo 6 TMG Children & Education Information on child-related policies (childcare support, countermeasures against the declining birthrate, countermeasures against child abuse, etc.), educational policies, teacher recruitment, the Tokyo Metropolitan Library, etc. 7 TMG Sports Information on policies, facilities, and events related to sports in Tokyo 8 TMG Culture & Arts Information on cultural projects, etc. in Tokyo 9 TMG Environment & Nature Information on global warming countermeasures, energy policies, nature conservation, waste management, measures against air pollution, etc. in Tokyo 10 TMG Tourism Information on tourism policies, sightseeing destinations, tourism events, etc. in Tokyo 11 TMG Industry & Employment Information on support for small and medium-sized enterprises, promotion measures for agriculture, forestry and fishery industries, employment and labor policies, and the Central Wholesale Market in Tokyo 12 TMG Digital & Cutting-Edge Technology Information related to digital initiatives and structural reform (SHIN-TOSEI) of the TMG 13 TMG Infrastructure & Urban Development Information on urban planning and development, roads, rivers, the Port of Tokyo, etc. 14 TMG Waterworks & Sewerage Information on waterworks and sewerage systems in Tokyo 15 TMG Toei Transportation Information on Toei Transportation and its service status (for delays of over 15 minutes on the Toei Subway, Tokyo Sakura Tram [Toden Arakawa Line], and Nippori-Toneri Liner), etc. 16 TMG Administration & Finance Information on Tokyo’s administrative management, finance, and metropolitan taxes, the Tokyo Metropolitan Archives, and recruitment exams (selection) for TMG staff, etc. 17 TMG Islands Information on the administrative management, events, sightseeing, disaster prevention, etc. of the Tokyo Islands 18 Tokyo Gov Official X account of the TMG. Follow Tokyo Gov for news, policy announcements, events and services, etc. - The Tokyo Metropolitan Government X accounts (“TMG accounts”) comprises the following 18 accounts.
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1. About the Tokyo Metropolitan Government (TMG) English Facebook Account
The Strategic Public Relations Division, Office of the Governor for Policy Planning (“Strategic Public Relations Division”) provides information in English to a global audience through Facebook.
2. About the Facebook Account Name
The Strategic Public Relations Division’s English Facebook account name is “Tokyo Gov.”
The Strategic Public Relations Division has established the below operational policy for this account. Please be aware this policy is subject to change without prior notice.
3. TMG English Facebook Account Operational Policy
(1) Basic Policy for Account Operations
- This account is operated by the TMG Strategic Public Relations Division.
- The account mainly posts information released in the press by the TMG and affiliated organizations.
- We do not review or respond to all comments, posts, etc. made to this account. Please contact the respective project department directly regarding individual feedback and inquiries about TMG projects.
(2) Intellectual Property Rights
- Intellectual property rights in relation to all material (texts, images, etc.) posted on this account shall belong to the TMG or the original creator of the work. The content on this account may not be reproduced or repurposed without authorization except as permitted under copyright law such as “reproduction for personal use” or “citation.”
(3) Important Notices
- Posts made by other users on this account may be deleted or hidden without prior notice if any of the following apply:
- Posts that violate or are likely to violate laws and regulations
- Posts that defame specific individuals, organizations, etc.
- Posts made for political or religious purposes
- Posts that infringe on copyrights, trademark rights, portrait rights, and other intellectual property rights owned by the TMG or a third party
- Posts made for advertisement, promotion, solicitation, commercial and other profit-making activities
- Posts that discriminate or encourage discrimination by race, ideologies, or beliefs
- Posts that are against public order and morals
- Posts that are false or factually inaccurate
- Posts that infringe on one’s privacy by posting an individual’s personal information without their consent
- Posts that use, spread, or are likely to use or spread harmful computer programs
- Posts made to link to websites containing the above (1) to (10)
- Other posts the Strategic Public Relations Division deems inappropriate.
4. Disclaimers
- We do not guarantee the accuracy, completeness, or usefulness of the information posted on this account. As such, we assume no responsibility whatsoever for damages suffered by users or third parties when using the information posted on this account.
- The Strategic Public Relations Division assumes no responsibility whatsoever for damages suffered by users or third parties resulting from disputes between users or between users and third parties that arise in connection with this account.
- We assume no responsibility whatsoever for any damages arising from matters related to this account.
5. Changes to the Operational Policy
This account’s operational policy is subject to change without notice.
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1. About the Tokyo Metropolitan Government (TMG) English Instagram Account
The Strategic Public Relations Division, Office of the Governor for Policy Planning (“Strategic Public Relations Division”) provides information in English to a global audience through Instagram.
2. About the Instagram Account Name
The Strategic Public Relations Division’s English Instagram account name is “Tokyo Metropolitan Government” (username Tokyo_gov).
The Strategic Public Relations Division has established the below operational policy for this account. Please be aware this policy is subject to change without prior notice.
3. TMG English Instagram Account Operational Policy
(1) Basic Policy for Account Operations
- This account is operated by the TMG Strategic Public Relations Division.
- The account mainly posts information released in the press by the TMG and affiliated organizations.
- We do not review or respond to all comments, posts, etc. made to this account. Please contact the respective project department directly regarding individual feedback and inquiries about TMG projects.
(2) Intellectual Property Rights
- Intellectual property rights in relation to all material (texts, images, etc.) posted on this account shall belong to the TMG or the original creator of the work. The content on this account may not be reproduced or repurposed without authorization except as permitted under copyright law such as “reproduction for personal use” or “citation.”
(3) Important Notices
- Posts made by other users on this account may be deleted without prior notice if any of the following apply:
- Posts that violate or are likely to violate laws and regulations
- Posts that defame specific individuals, organizations, etc.
- Posts made for political or religious purposes
- Posts that infringe on copyrights, trademark rights, portrait rights, and other intellectual property rights owned by the TMG or a third party
- Posts made for advertisement, promotion, solicitation, commercial and other profit-making activities
- Posts that discriminate or encourage discrimination by race, ideologies, or beliefs
- Posts that are against public order and morals
- Posts that are false or factually inaccurate
- Posts that infringe on one’s privacy by posting an individual’s personal information without their consent
- Posts that use, spread, or are likely to use or spread harmful computer programs
- Posts made to link to websites containing the above (1) to (10)
- Other posts the Strategic Public Relations Division deems inappropriate.
4. Disclaimers
- We do not guarantee the accuracy, completeness, or usefulness of the information posted on this account. As such, we assume no responsibility whatsoever for damages suffered by users or third parties when using the information posted on this account.
- The Strategic Public Relations Division assumes no responsibility whatsoever for damages suffered by users or third parties resulting from disputes between users or between users and third parties that arise in connection with this account.
- We assume no responsibility whatsoever for any damages arising from matters related to this account.
5. Changes to the Operational Policy
This account’s operational policy is subject to change without notice.
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Contact
Strategic Public Relations Section, Strategic Public Relations Division, Tokyo Metropolitan Government
E-mail: tokyo-intl-pr@section.metro.tokyo.jp